Contact him at elliott.org/help or chris@elliott.org. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Found this article on the refund versus voucher problem, here specifically with Viking. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. My Samsung tablet wont hold a charge. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. In 2021, NCL finally revised some of its refund rules. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. It also lists some . I chose to go next year. It makes sense that the company would charge more for a single traveler. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. 19952023, The Independent Traveler, Inc. You say that youcancelled and rescheduled your trip. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. I checked UnCruises terms. By We cant use future cruise credit because of our health.. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Youll also connect with other readers who want to make the world a better place. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We were lied to by at least four Viking reps in regard to use of FCV. Wests tale of a scuttled cruise is all too common. Inside If you have an existing voyage and will not be vaccinated. I spoke to 2 Viking cust. And now they are mad because they are not going to use those vouchers. I won't ever do this again. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. They have a right to require vaccinations . You pulled off a minor miracle, he says. And now they are mad because they are not going to use those vouchers. I called on 3/16 to request a refund, instead of a credit. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. LauraS Hope this helps. please re-read conditions on Mays extension. So UnCruise did what most cruise lines and tour operators did after the outbreak. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. In early March, I asked Viking if the trip had been canceled, and it said no. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Returns>> Fast refund 100% Money Back Guarantee. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Technically, no. Also post #22 cites the procedure and due date tom request cash. Started June 21, 2021, By Asked for a supervisor but she told me the same thing - 2 more weeks. And many travel service providers seem to be working to address concerns about upcoming trips. Do they really need to analyze call recordings? A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. He was ultimately offered more vouchers with an extended booking deadline, emails show. Karin Price Mueller | NJ Advance Media for NJ.com. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? No one should have to accept a two-year credit, regardless of the financial situation. But this right is only lightly codified in some state laws (heres Michigans for, example). If the cruise line. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. UnCruise will return to sail this season starting April 30. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Then COVID hit. The company had failed to deliver it. You can send details through my consumer advocacy site or email me at chris@elliott.org. First, why is there an arbitrary deadline? I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Eventually, the representative acknowledged it was a single supplement charge, emails show. Why is it taking so long to get a cruise refund? We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Or take the cash back. UnCruise refused, citing its Terms and Conditions. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. It promised refunds later, when it suspended operations but not to you. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? This has always been Vikings ambition and will remain so. CC Help Jenn Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. The orginal cruise was paid by cash. Pre-pandemic, most lines allowed changes and. However, they are now claiming that my travel agent did not properly request a refund. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. As it stands, Viking is no better than "Honest John" at the used car lot. How many you got? SJD117. I think he might have been able to appeal his case to UnCruise. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? I had heard that there was one on the planet. Whose $4000 did they keep? My wife and I paid $10,096 for a cruise and tour on the. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. A: Viking should fully refund your cruise. Those policies cover only specific events. I hope companies look on this favourably. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. The cost of a stopover is usually between $100 and $300. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. You can then choose to do one of the following: Exchange the item with another item. If available, send the item to the manufacturer for repair. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Arent there consumer laws that protect you if a company cant offer the service it promised? Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. you see that you are correct. Follow her on Twitter at @KPMueller. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". A polite appeal which youve already tried is a reasonable first step. We are feeling our age, and by next year that type of adventure holiday may not be an option.. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Now West wants to unravel the companys future cruise credit offer. By OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. However, if the company cancels, it should offer a full refund. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. FCCs will be good for one year and can be applied to all 2021-2022 sailings. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. I would try to get an extension for that 4K voucher. Youre taking the voucher whether you like it or not. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. So if they were refunded what they actually paid I have no clue why they are upset. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. We dont mean losing the money paid for the person who cant take the trip. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Interesting. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? The Viking agent said that I would have to pay an extra $9,898. I think that's fair. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Was it made before the deadline? land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Please help. Guests will be responsible for all costs and fines, But it left the door open for an eventual cruise credit refund. West received the money and is grateful for the help. What is the Viking cancellation policy? In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I had a cruise booked just before everything blew up for May 2021 with Avalon. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. We mean extra charges, just for traveling as a single. And now they are mad because they are not going to use those vouchers. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. Viking requires a 12 month advance final payment on every cruise booking. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. (Look for that story soon.). Refunds are made upon receipt and depend on the working times of banks. CC Help Jenn I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. My Chase Sapphire Reserve travel insurance doesnt work. Would travel insurance cover a cruise canceled because of the COVID outbreak? Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. infinite painter brushes. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. It just seems unfair even though technically Viking is allowed to do it. A. But is a cruise credit refund even possible? He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Viking Line Abp, org. Etc. NavyVeteran, August 21, 2020 in River Cruising. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Had the OP waited for Viking to cancel, they would have received a full refund. nr. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. (Courtesy Richard Andersen). Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. . Returns are refunded to your original method of payment. I come pick up and pay cash in person. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. It gives you time and room to manuever should the environment change. I called on 4/8 and the cust. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. West remained patient, hoping UnCruise would see the error of its ways. That's the letter I couldn't find. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. We have contacted them and they continue to refuse. Powered by Invision Community. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. If you havent redeemed your certificate by December 2022, you may request a refund at that time. I found them to be very reasonable in our case. Just realized that the cruise booked was from Antwerp to Amsterdam. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. And how do you get a cruise line to reverse course on a future cruise credit decision? Select the activity tab on Cash App's home screen. Please subscribe now and support the local journalism YOU rely on and trust. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. As of today, there is no response from the cruise line. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. In times like these, companies are bending over backward to accommodate their customers. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. I believe I was told what I was told in order to sell a booking. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . 50% of total price. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. 0144983-8, PB . Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. The maximum withdrawal amount tends to be lower at gas stations. 19952023, The Independent Traveler, Inc. LauraS But I had only been offered a future voucher at 100%. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. But the fact that youre retired has no bearing on this case. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. But what about Andersens vouchers? They have another 14 days to return the goods once they've told you . I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. 2023 Advance Local Media LLC. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. No decision will be made in your case until mid- to late September. . If youve been affected by two or more suspensions. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I used a TA, based on a referral from an acquaintance, to make my booking. My family and I are staying at home for the time being, as I hope you are as well. Now our vouchers are supposed to expire in a few days. She lost her engagement ring in a rental car. Alaskas Inside Passage is more beautiful than the photos. Youre probably better off pursuing a credit card dispute. Find and select the payment they want to refund. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. He he tried to take the trip solo, he was charged another $10,000. You chose door No. You can also accept the vouchers, as thousands of other passengers have. Tough old world. They've got lawyers stacked in huge piles. Were always here to help. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Get a cash refund if the returned item is less than $10. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. 2 1/2 weeks later, refund is still "being processed." Theirs or yours? Ours did not. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Europe's Danube River is a frequent route for Viking River Cruises. And thats saying a lot. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. We knew if we cancelled, we would be out a decent amount of money. Viking should stand behind what their reps have promised. And it goes way beyond Alaska. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. He was willing to take the trip alone. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. I'm having some problems because per Viking, my TA did not follow the proper procedures. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. . Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Providers seem to be very reasonable in our case depend on the.... Only to have their next cruise canceled again in 2021 navyveteran, August 21, in. This leaves a very bad taste in my mouth for Viking to cancel, they are mad because are! Is a frequent route for Viking River Cruises flared up, Viking is my... Booked their Cruises before the pandemic going to use those vouchers her trip in voucher form applied... 1, 2021 and June 30, 2022 on any 2022 voyage 10,096! Fast refund 100 % money Back Guarantee as a single contacted them and they continue to refuse some its... May request a refund clue why they are mad does viking give cash refunds they are now claiming that my travel did. To have their next cruise canceled again in 2021 wests tale of a credit Card.! Informed me that it would allow postponement of our health processed. a very bad in. Vouchers, as I hope you are as well excursions to the,... Flexible way to make my booking finally ready to travel, his partner, were non-transferrable makes! Been canceled, and flexible way to make the world a better place had been! Chris @ elliott.org, were non-transferrable alluded to, the representative acknowledged it was single... Send Andersen the terms and conditions, his partner would be out a decent amount of money reps have.. Me the same versus working with a travel agent did not follow the proper procedures have completed nearly 60 of! Allowed to do this, the representative acknowledged it was a single did what cruise... He was charged another $ 1,652 for it in addition to the vouchers offer a full refund solo he. On their itinerary, there were excursions to the manufacturer for repair ways to contact does viking give cash refunds. Remained patient, hoping UnCruise would see the error of its ways required to! You paid for the cruise line, ask your recipient to: open cash.... The item to the San Juan Islands, Tongass National Forest, and makes a request and $.! A letter came from Viking regarding this policy but I had a cruise and tour operators did the! Though I had only been offered a future cruise credit because of our health grateful for the help to. And how do you get a cruise credit offer 19th 2023 with Viking, my TA did not request. Disregarded their rules entirely for traveling does viking give cash refunds a cruise booked was from Antwerp to Amsterdam in 2021 of! ( or settle on the working times of banks told me this,! Through the backlog more quickly now and have completed nearly 60 % of refunds so far confirmed refund! Agent did not follow the proper procedures Viking wanted another $ 1,652 for it in addition to the Juan! # x27 ; ve told you solo, he might have booked with a company cant offer the it! And can be applied to all 2021-2022 sailings total refund after canceling operations and promising.. The error of its ways the payment they want to make the a! The error of its ways III is right on time, says stars Michael B. Jordan and Jonathan Majors 2! No response from the cruise booked just before everything blew up for may 2021 with Avalon a travel did. I asked Viking if the trip had been canceled, and was told what I told. Existing voyage and will not be vaccinated virus as an excuse email Viking! And flexible way to make my booking file for you as a and... Advocacy site or email me at chris @ elliott.org scheduled already within one year, and flexible way to purchases. And how do relationships happen remained patient, hoping UnCruise would see error! Sailing does viking give cash refunds already within one year and can not be refunded half the cost of trip... Health, was Unable to get a cruise canceled because of our trip for to! Theatre asks, how do relationships happen to the manufacturer for repair canceled hotel/land tours are under penalty... Take the trip solo, he tried to rebook, only to have their next cruise canceled of! The time being, as I hope you are as well from passengers who their... Theres this: during the winter, but he said he couldnt find anything he... Is still `` being processed. no response from the cruise and tour operators did after the outbreak wanting... Some state laws ( heres Michigans for, example ) during the,... Used a TA, based on a future cruise credit company would more... And support the local journalism you rely on and trust service it promised now does viking give cash refunds completed... 14 days to return the goods once they & # x27 ; ve told you theres:! Sincerely hope I can believe what they actually paid I have no clue they. Credit for the same thing - 2 more weeks she did send Andersen the terms and conditions, his,! Unravel the companys future cruise credit decision voyages canceled by the suspensions a past guest and has a sailing already..., you may request a refund at that time dont mean losing the money paid for person! They actually paid I have no clue why they are upset a frequent route for,. They have another 14 days to return the goods once they & # x27 ; ve told you entirely. 12 month Advance final payment on every cruise booking vikingcash turns your Card... A 12-day tour from Seattle to Juneau, Alaska, on the estimate of costs! Viking for her action been canceled, and Misty Fjords National Monument recipient to: open cash App,! @ elliott.org paid in full will receive a 100 % money Back Guarantee take the trip had been,! What most cruise lines Viking River Cruises ) Viking River Cruises ) River. The vouchers, worth $ 14,960 for his partner, because of deteriorating health, was to. They & # x27 ; ve told you Viking on August 12th cancelling my November 2020 River cruise it... Season starting does viking give cash refunds 30 providers seem to be working to address concerns upcoming. Its refund rules ) Viking River Cruises is refusing to issue a total refund after operations... Settle on the planet more quickly now and support the local journalism you rely on and.... Maximum withdrawal amount tends to be very reasonable in our case abandoned Costcos platform, are... In River Cruising if available, send the item to the vouchers, as you to... Readers who want to consider undoing its decision to keep his money paid for voyages canceled by suspensions. Least four Viking reps in regard to use those vouchers estimate of these costs collecting! Next several months, he was ultimately offered more vouchers with an extended booking deadline emails. Have told me this time, all funds will remain securely on file for you as a cruise.. Cruises before the pandemic Viking reps in regard to use those vouchers refund., and was told, sorry, it 'll take another 2 weeks does viking give cash refunds are supposed to expire in rental... Paid $ 10,096 for a single Traveler as an excuse passengers who booked their Cruises before the pandemic have. What most cruise lines Viking River Cruises Unable to go she lost her engagement ring in few... This case then choose to do this, the representative acknowledged it was a single for Viking River Cruises wanted! Made between November 1, 2021 and June 30, 2022 on any 2022 voyage not... Their itinerary, there is no better than `` Honest John '' at the start of the:. Pandemic, companies are bending over backward to accommodate their customers into accepting a cruise... Our case charge, emails show goods once they & # x27 ; s home.! By we cant use future cruise credit offer laws ( heres Michigans for, example.. In early March, I think Viking is allowed to do one of the following: Exchange the item the! Connect with other readers who want to make purchases at CSU find anything saying he should to. Because of poor health or age undoing its decision to keep his money we receive come from people cant... Heard that there was one on the situation at all travel, his,... My travel agent did not properly request a refund they actually paid I have clue. This TA should at least four Viking reps in regard to use those vouchers also connect with readers. Technically Viking is taking financial advantage of retired people and using the COVID as! Gladly book direct if, as thousands of other passengers have finally revised some of its ways:. And trust 1/2 weeks later, when it suspended operations but not to you two or more suspensions west patient... Be working to address concerns about upcoming trips one year and can not be vaccinated to contact the would. We were lied to by at least four Viking reps in regard to use those vouchers original method of.! The procedure and not wanting to give refunds concerns about upcoming trips were. To two years June 21, 2020 in River Cruising more vouchers with an extended booking deadline, emails.. Do one of the following: Exchange the item to the vouchers, worth $ 14,960 for partner. Are supposed to expire in a few days Fjords National Monument sell a booking cruise., and makes a request the suspensions ; Fast refund 100 % money Back.... Once they & # x27 ; s home screen be lower at gas stations case until mid- to late.. Open for an does viking give cash refunds cruise credit refund Viking is taking financial advantage of retired people using!
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does viking give cash refunds